Best Use of XML and DITA

I left a position I liked the frustration of DITA XML is not used as it should be used. But only test DITA were only a few of us knew much about him . As little as I knew , I was still the closest thing the company had an expert and was far from that. However, I put the time and studied everything I could about DITA in a practical and a theoretical point of view and I could see that we were in error. We were not going to get where we need to go.

There are two things that create frustration : do not achieve the goal we set and does not work as a team. I personally am very goal oriented and constantly frustrated achieve our goal really ate me . In terms of teamwork and , DITA is a team sport. If you are not a store of a person who has ultimate control , we must work together as a team to achieve the right result. We did not have the willingness to work together as a team and achieve the goal. The result was sure to be clarified.

Was it the fault of DITA ? Was it lack of leadership? What happened ? I wish I could tell you .

I can say that DITA or XML process can work and it can work very well if you have the commitment . I have read many success stories and I have seen great results. In fact , I recently interviewed with a company who are now all your documents in XML and uses the potential. It has the best use of XML I've seen up close.

This company , called SmartCo provides specifications to support requests from end users to complete within the prefabricated offices say. Most elements of the specifications are the same from a client and from time to time, the client wanted something that was out of the norm . Although much of what the company said was the same or almost all elements are the same, the company had problems with specifications to be consistent and complete.

SmartCo turned to XML as a solution to this problem. They wrote each individual specification as a theme. Then they could select and assemble the individual specifications as required by the specification of the master document. Some specifications were a line and others have been removed. They could weave these specifications in a single specification document for delivery to the center of the termination.

Using attributes in XML tags , we were able to create a document for the client and is also able to create a detailed document amplified with instructions for plan completion center . Were also able , with the same themes of XML , for they provide visual representations of completed areas : the structure of offices, toilets, kitchens , etc. . All this information existed, as required by the XML tags.

I asked how painful the process was and looked at each other and simply said, " very painful." However, they got the desired result. Almost immediately , improving coherence, center of termination indicating that they had a significant improvement , and customer complaints increasingly reduced customer satisfaction .

SmartCo is one of the few companies that do what you do and however, do not rest on their laurels. They sucked , endured the pain and just do better. I wish I had the opportunity to do for my old company. I really do.
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